Voice AI
Voicebot vs IVR: from keypad menus to conversation
What is a voicebot and how is it different from a classic IVR? When a keypad menu is enough, when you need a talking agent, and how to plan the switch.
Blog
Guides for stores that get work done on the phone.
Concrete steps, checklists and common pitfalls for your store's phone channel, written by the team that builds the product.
Articles
Orders and shipping
Six ways to reduce "where is my order?" calls (voice AI included)
Six concrete steps to cut WISMO calls: clear delivery promises, proactive updates, working tracking links, self-service, delay calls and a voice agent.
Cart recovery
Abandoned cart recovery calls: when to call, how, and with what consent
When does a phone call recover an abandoned cart better than email? A practical guide to timing, consent, coupon rules, call scripts and measurement.
Voice AI
How does an AI voice agent work? Thirty seconds of a shipping call
Speech recognition, intent, an order lookup and a spoken answer: we follow one 'where is my order?' call second by second to show how an AI voice agent works.
Hear it on a call with your own store's data.
In thirty minutes we walk through the console, place a live call and work out which of your calls the agent can take.
or write to [email protected]