Setup
Connect your Shopify store step by step.
Connects to your Shopify store through the GraphQL Admin API: products (per variant), collections, orders with fulfilment and tracking, and customers.
- Connection
- Admin API connector
- Status
- The Admin API connector is being validated with a first store. We confirm the timeline together in the demo; meanwhile you can start with products through a Google Merchant XML feed.
Setup steps
Store data first, then the phone line and the assistant. Each step says who does it.
Create an app for your store
An app for your store is created in the Shopify Dev Dashboard with read-only scopes: products, inventory, orders and customers. Since 1 January 2026, legacy custom apps can no longer be created in the Shopify admin, so new setups use this route.
We do this together during setupEnter the app credentials
We enter the Shopify app credentials (Client ID and Client secret) together during setup; the access token renews automatically every day. If you already have a custom app created earlier, its Admin API token (shpat_…) works as well. Credentials are write-only and stored encrypted.
We do this together during setupStore address and connection test
The store address is entered as name.myshopify.com and the connection is tested. Shopify only returns the last 60 days of orders unless the app also has the read-all-orders scope.
Connect your phone line
We connect your existing SIP line with one of the presets (Twilio, Telnyx, Vonage, Netgsm, Verimor and others) or generic SIP. You keep your number; we map which number goes to which assistant and set the transfer targets.
We do this together during setupSet the assistant up for your store
Greeting, return and exchange policy, working hours, which topic goes to whom, and outbound call purposes. We add your shipping and payment pages to the knowledge base.
We do this together during setupTest, then go live
Place a test call from the browser or to your own phone and follow the transcript, response times and created requests in the console. Publish the version when you are happy; roll back in one click if needed.
Guided setup
The first setup is always done together.
We never leave a store alone with a setup document. We do the first setup with you, over a screen share or by collecting details through a secure channel, and we listen to the first test call together.
Other platforms
Hear it on a call with your own store's data.
In thirty minutes we walk through the console, place a live call and work out which of your calls the agent can take.
or write to [email protected]