Setup
Setup that follows your store platform.
Pick your platform to see how store data comes in, which steps you do and which we do, and what gets synced.
Choose your platform
- ShopifyAdmin API connectorConnects to your Shopify store through the GraphQL Admin API: products (per variant), collections, orders with fulfilment and tracking, and customers.See the steps
- WooCommerceConnector · REST keyConnects to your WooCommerce store on WordPress with a REST API key; products, orders and customers are read directly from your store.See the steps
- ikasGuided setup template · XML + Data APIProducts come from the ikas Google Merchant catalog link, orders through the Data API. Field mappings are preset; a direct ikas connector is the next step.See the steps
- T-SoftGuided setup template · XML + Data APIProducts come from the product XML export you create in your T-Soft admin, orders through the Data API. A direct connection will follow once T-Soft's new developer API is live.See the steps
- TicimaxGuided setup template · XML + Data APIProducts come from the Ticimax Advanced XML export, orders through the Data API. Order statuses are pre-mapped to Ticimax status codes.See the steps
- IdeaSoftGuided setup template · XML + Data APIProducts come from the product XML in your IdeaSoft admin, orders through the Data API. The IdeaSoft Admin API requires a redirect-based authorization, so a direct connector isn't available yet.See the steps
- Custom buildData API · feeds · CSVYour own software, an ERP or a platform not listed here.See the steps
Once data is connected: the same three steps on every platform
- 01
Connect your phone line
We connect your existing SIP line with one of the presets (Twilio, Telnyx, Vonage, Netgsm, Verimor and others) or generic SIP. You keep your number; we map which number goes to which assistant and set the transfer targets.
- 02
Set the assistant up for your store
Greeting, return and exchange policy, working hours, which topic goes to whom, and outbound call purposes. We add your shipping and payment pages to the knowledge base.
- 03
Test, then go live
Place a test call from the browser or to your own phone and follow the transcript, response times and created requests in the console. Publish the version when you are happy; roll back in one click if needed.
For ikas, T-Soft, Ticimax and IdeaSoft, products come in today from an XML/CSV feed and orders through the Data API, with preset field mappings. That is not a deep native integration, and we say so plainly. Where an API is available, a direct connection is being added.
Hear it on a call with your own store's data.
In thirty minutes we walk through the console, place a live call and work out which of your calls the agent can take.
or write to [email protected]