Orders and shipping
Recognises callers by number and reads order status, carrier and tracking number from your store.
WooCommerce
The agent that answers your WooCommerce store's phone.
The voice agent connects to your WooCommerce store on WordPress with a read-only REST key and reads products, orders and customers directly from your store.
Connection
Connected in three steps.
The detailed steps are in the WooCommerce setup guide. We always do the first setup together.
A read-only REST key
A key with "Read" permission is created under WooCommerce → Settings → Advanced → REST API.
Key and connection test
The key goes into the console form and the connection is tested. Saved keys are never shown again and are stored encrypted.
Writing to orders (optional)
Approved address changes and cancellations are written to the order automatically through a REST key with write permission. You decide which actions are automatic.
What it does in your store
Real work on the phone, with your WooCommerce data.
Products, prices and stock
Products, variations, prices and stock come from your store, so product answers are current.
Returns and exchanges
Checks eligibility against your return policy, explains the process and opens a request in your team's inbox.
Address changes
For orders that haven't shipped, it collects the new address step by step and reads it back for confirmation.
Coupons created in the store
Single-use coupons offered on cart recovery calls are created directly in your WooCommerce store (with a write-enabled key).
Phone orders (optional)
If you switch it on, the agent can build a cart on the call and text a payment link. On WooCommerce the link fills the cart and opens checkout.
Requirements
What gets synced
- Products, variations, price and stock
- Categories
- Orders, statuses and shipping details
- Customers (to recognise callers by phone)
- Abandoned carts don't come through the connector: they arrive via the Data API
Frequently asked questions
Do I need to install a plugin?
No. Reading only needs a REST API key. If you want approved address changes and cancellations written to the order automatically, we set up a separate REST key with write permission together.
What permission should the key have?
Read is enough for orders, products and customers. Actions that write to the store, such as creating coupons for cart recovery, use a separate key with write permission that we set up together. Keys are stored encrypted and never shown again.
Do abandoned carts come from WooCommerce automatically?
No. Carts don't come through the connector; your site's server sends them through the Data API.
Do I have to change my phone number?
No. Your existing SIP line is connected and you keep your number.
Related pages
Hear a call with your WooCommerce store's data.
In thirty minutes we walk through the console, place a live call and work out which of your calls the agent can take.
or write to [email protected]