About
Zitena is built by Erusoft.
We build Zitena because, in e-commerce customer service, the phone is still the channel that takes the most time: the customer asking about an order, changing an address or checking on a return wants the answer on that call.
Where it is today
The agent is in a pilot with a Turkish electronics retailer, running in Turkish on the store's own phone number. Every part of the product is shaped by feedback from that real use: barge-in, waiting for unfinished sentences, capturing addresses correctly, handing off to a human at the right moment. When another language or a call flow outside e-commerce is needed, we tailor the agent on request.
How we work
True claims only
Every feature on this site is something the product does today. What is still in progress is labelled as such; we don't use made-up numbers, logos or references.
Privacy first
Numbers are encrypted and masked, transcripts are masked before post-call analysis by a language model, and support access is read-only by default.
A human is always one step away
Where the agent doesn't know, it doesn't make things up: it transfers to your team by topic and working hours, or books a callback.
Setup together
We do every store's first setup ourselves, together with the store.
Hear it on a call with your own store's data.
In thirty minutes we walk through the console, place a live call and work out which of your calls the agent can take.
or write to [email protected]